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Policies & Shipping

Satisfaction Guarantee

We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund. Please read "Returns" below for more information.

Shipping Options

Shipping options are available for most apparel and accessory items. Orders typically ship within one business day of being placed.

Due to our dealer agreements, some bikes may not be eligible for shipping.

Shipping Fees

Order AmountStandard ShippingIn-Store Pickup
Under $99$14.99Free
$99 or more
Item will be measured and weighed in the box to determine the shipping fee.

Please note that some items may be subject to additional shipping and handling charges because of size or weight.

Sorry, but we do not ship outside of the Continental U.S.

Shipping Fees for Bikes

Shipping fees for bikes vary depending on the size of the box and the weight of the packaged bike. For example, it costs less to ship a 20" kids bike than it would to cost to ship an XL full suspension mountain bike.

The $200 shipping fee covers:

  • $100 for labor, the time it takes and the processes involved in disassembling and packing a bike properly for shipping; includes all shipping materials.
  • $100 towards shipping and insurance for the completed package.

If the total of the shipping is greater than $100, one of our employees will contact the customer to inform them of the difference and to accept payment for any amount remaining to be paid.

In-Store Pickup

In-store pickup is free for all items, including bikes and oversized products. Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. 

If you need an item right away, please call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 30 days or a 10% restocking fee will be charged.

Information Security

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.


All purchases of sale, clearance or special order items are final unless noted in writing. No returns on sale or clearance items. All regularly priced items, excluding bicycles, may be accepted for return, at the manager's discretion, subject to a 15% restocking fee, in new condition, in original packaging, within 30 days of purchase. We will not accept returns of used or damaged items or items without original packaging. Bikes cannot be returned.

Labor fees, such as custom wheel builds or other services, are non-refundable.

Prices and Information

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!